(total 9 user leave the feedback)
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Anonymous user ( 04-20-2017 22:24:23 )
Hi, I would like to get a refund please. Order number is 2017022749198. Im not sure I can wait anymore. Thanks.
Administrator:Hello, I've refund you.
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Anonymous user ( 04-17-2017 18:56:29 )
Hi, I ordered a cable(order No. 2017022749198) here. I still haven't received my package after over a week. I would like to get a refund please. Thanks
Administrator:Hello, we shipped the order on Mar 01. I think the package lost on its way. I am really sorry about that. We can give you full refund or send a new package. It is your choice. Please do not open any case or leave negative feedback if you prefer a new package.
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Anonymous user ( 04-05-2017 19:34:06 )
Hi, I ordered a cable on the 27th of February, 2017. I still haven't received it. Would you happen to know the status of the order? (2017022749198)
Administrator:We shipped the item on Mar 01. We send package from China, so will need 18-25 working days (not include weekend and holidays) to get it. I think there is delay for the post problem. Can you be patient to wait 1 more week? If you cannot get the package till next week, we will send a new package or give you refund.
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amninder ( 03-04-2017 10:07:45 )
Hello again, thank you for the quick reply regarding my order (2016120220967). I would like to get the product. So please send a new package. Thanks
Administrator:Hello, please check your address with me. Please send your address to sales@lunashops.com.
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amninder ( 03-03-2017 10:38:42 )
Hello, I am sorry for my late reply.I never received the product. But when I checked my orders, it says that the delivery was successful. I am very confused because I never got the product. My order number is 2016120220967.
Administrator:Hello, we shipped the order on Dec 04. I think the package lost on its way. I am really sorry about that. We can give you full refund or send a new package. It is your choice. Please do not open any case or leave negative feedback if you prefer a new package.
